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Where do you go for MRO (maintenance, repair & overhaul)? Which facilities are your favorites? Why?

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By Pro Pilot staff

At West Star Aviation ALN (East Alton IL), expert technicians perform a paint job on the Dassault Falcon 900 operated by Barry-Wehmiller.

West Star Aviation ALN (Alton IL) is where we go for our MRO needs. I believe the West Star team has years of Falcon experience. Furthermore, they’ve been consistent for us and have always met our requirements.

Jeff Schneider
ATP. Falcon 900EX/2000
Dir Flight Ops
Barry-Wehmiller
Chesterfield MO

 

Fieldtech Asia at MNL (Manila, Philippines) is where we send our King Air 300 when we need MRO services. We’ve been pleased with the services received.

Wilfredo Rebibis
ATP. King Air 300
Flight Ops Officer
Pacific Global One Aviation
Parañaque, Philippines

 

Duncan Aviation PVT (Provo UT) is where we take our aircraft. We’re satisfied with the excellent service received from them.

Jorge Siller
ATP. Gulfstream G150
Pilot
SIAG
Garza García NL, Mexico

Banyan Air Service at FXE (Exec, Fort Lauderdale FL) has been providing MRO solutions since 1979.

National Helicopters at CNB2 (Bolton Heliport, Bolton ON, Canada) is the MRO of our selection. They’ve done an amazing job supporting our Bell 206B-3. They always provide us with top-notch service, repair, and attention.

Russell Oldfield
Comm-Multi-Inst/Helo. Bell 206B-3
Owner & CEO
Horizons Canada
King City ON, Canada

 

Bournemouth Aviation Services at BOH (Bournemouth, England) is where we take our Pilatus PC-12/47. They have a huge amount of experience on the PC-12 – both legacy and NG versions. Personnel are very competent and efficient all the time.

Dannys Famin
CPL-IR. Pilatus PC-12/47
President
FOBYC
Coye-la-Forêt, France

 

Dassault Falcon Service LBG (le Bourget, Paris, France) is where we take our Falcon 2000S. The most important advantage is that they have the biggest stock of parts, avoiding any delays in maintenance services.

Michal Wamej
ATP. Falcon 2000S
Pilot
Magellan Pro-Service
Kielce, Poland

 

Textron Aviation SAT (Intl, San Antonio TX) is our preferred MRO for our Citation XLS+. This is the closest OEM mx base to our operation.

Harvey Meharry
ATP. Citation XLS+
Chief Pilot
SMI
Rusk TX

 

Bombardier XSP (Seletar, Singapore) is our favorite facility. It’s a great place to stay and bring your aircraft. They work really diligently and fast, and give you a lot of feedback. They always have time to answer your queries. Their new facility is fantastic, with many rooms and space for customer use. Parts pricing is competitive, and gives you warranty peace of mind.

Thomas Irbinger
ATP. Global Express/XRS
Captain
Jet Aviation
Tung Chung, Lantau Island, Hong Kong

 

Constant Aviation CLE (Cleveland-Hopkins OH) is our choice when we have to use a 3rd-party MRO facility. They’re always on time and on budget, and the service received is exceptional.

Scott Durkee
ATP. Praetor 500/Phenom 300
President
OnFlight
Cincinnati OH

 

Pilot Services of Ohio at LUK (Lunken, Cincinnati OH) and Textron Aviation IND (Indianapolis IN) are the service centers of our preference. We use both for location, price, professional teams, and reliable service. We’re satisfied with both of them.

John Rich
ATP. Citation Excel
Manager & Pilot
H2C Air
Hamilton OH

 

Gulfstream CPS (Downtown, St Louis IL) is our selected MRO provider. They have given our Gulfstream V consistently good service with no warranty returns.

Jeff LaSalle
ATP/A&P. Gulfstream V
Dir of Aviation & Chief Pilot
LFT Flight Services II
Lafayette LA

 

StandardAero AGS (Augusta GA) and Duncan Aviation at BTL and TEB (Teterboro NJ) are our preferred service centers. StandardAero is absolutely top shelf. What I like the most is that they are very knowledgeable in Hawkers – better than anyone in the field. Duncan BTL has facilities and capabilities that consistently exceed expectations, and the TEB location is excellent for connectivity and avionics issues. During the past 25 years, we’ve been operating Hawkers and have been very pleased with the work performed by StandardAero and Duncan Aviation. Both providers are staffed with techs who have a wealth of knowledge and experience levels that are second to none. As with many things, manpower and supply chain issues have made scheduling more challenging. However, they always come through as best they come.

Chris Rozum
ATP/Helo. Hawker 800XP
Captain
Kaman Corp
Windsor Locks CT

 

Western Aircraft at BOI (Boise ID) provides maintenance service for our Falcon 2000. Its personnel have knowledge and experience on Dassault Falcon aircraft, and they stand behind their work.

Ray Sparks
ATP/CFI. Falcon 2000
Dir of Aviation
The Cafaro Company
Niles OH

 

Western Aircraft at BOI and Century Helicopters at FNL (Fort Collins CO) take care of our Pilatus PC-12 and Bell 407, respectively. Western Aircraft has always assisted us well during the past 20-plus years, providing us with excellent and on-time service. Century Helicopters is simply the greatest. A customer is a king for them, and they’ll bend over backwards to accommodate you! Larry Hansen, Michael Hansen, Philip Glasgow, plus all the guys in the back and all the ladies up front are fantastic. We’ve had more than 25 years of outstanding service from Century Helicopters. They’re simply the best. What more can I say?

Walt Putnam
Comm-Multi-Inst/Helo/CFII. Hawker 900XP, Pilatus PC-12, King Air 350, and Bell 407
Pilot & Company Instructor Pilot
Business Aviators
Casper WY

 

Skytech is the service center of my preference. I’ve been going to them during the past 30 years and all I’ve received has been outstanding attention. They are very professional in everything they do.

Joseph Gatt
Pvt-Multi-Inst. Citation Bravo
CEO
GF Solutions
Great Falls VA

 

Skyservice YYC (Calgary AB, Canada) is our preferred facility. Since it’s a Canadian company, we have no issues with customs coming in or going. We’re very pleased with the work provided by its great technicians, and their reasonable rates.

John Rempel
ATP. Challenger 300
Operations Mgr
Flight North Holdings Corp
Winnipeg MB, Canada

 

Textron Aviation SAT is where we take our King Air 350i. We use Textron’s services to keep continuity with the maintenance since new.

Jeff Jones
ATP. King Air 350i
Chief Pilot
Texas Pacific Land Corp
Dallas TX

 

Excel Aviation at GLE (Gainesville TX) has been in business for 28 years, concentrating on Dassault Falcon Jet maintenance. As an FAA-approved repair station, Excel provides Falcon owners with personalized, cost-saving service.

Excel Aviation GLE (Gainesville TX) is the MRO facility that takes care of our Dassault Falcon 900. They’re great folks to work with, and the service they provide is always excellent.

Kenyon Cox
ATP. Falcon 900
Chief Pilot
RRI LLC
Parkersburg WV

 

Bombardier at TUS (Tucson AZ) is our chosen service center. We take our Challenger 350 to this facility because of the superior service they provide. Plus, they are close to our base.

Jeff Perry
ATP/CFI. Challenger 350
Copilot
Garvin Promotion Group
Tempe AZ

 

Among the different MROs we use to maintain our aircraft, we go to Textron Aviation IWA (Mesa Gateway, Phoenix AZ). We are delighted with its services and mobile service unit. We also use Circle Aviation at SEE (Gillespie, San Diego CA) and are very pleased with all the support received from them. They’re fine entities selected to maintain our Citation jets.

Rich Pickett
ATP. Citation CJ3/CJ1
President
Personal Wings
San Diego CA

 

Elliott Aviation PDK (Dekalb–Peachtree, Atlanta GA) keeps up with our Citation V maintenance needs. It’s easy to airline in and out to the service facility. Its professional team understands the difference between airworthy and nice to fix. They are great guys to work with, and the quality of the job delivered is always outstanding.

Gary Smith
ATP. Citation V
Chief Pilot
Flighten Up
Frederick MD

 

Flying Colours SUS (Spirit of St Louis MO) has been a true partner for the maintenance needs of our fleet. They’re thoughtful about their manpower resources, and do an amazing job balancing the workload in their hangar to ensure they are able to follow through on their commitments. We’ve always departed on time and without any discrepancies after every maintenance visit we’ve had.

Ryan Sleight
A&P. Challenger 300/Learjet 45XR
Chief of Maintenance
Owens Corning
Swanton OH

 

Michigan Aviation PTK is Elliot Zeltzer’s preferred MRO for his Citation S/II. They also took good care of his earlier Cessna 421C.

Michigan Aviation at PTK (Pontiac MI) is our favorite MRO facility. They’re an attentive, high-quality organization. They took care of my Cessna 421C before I acquired my Citation. They’re very knowledgeable technicians who do an outstanding job at a fair price.

Elliot Zeltzer
ATP/CFII. Citation S/II & Bravo
President & Pilot
TECS LLC
Farmington Hills MI

Gulfstream SAV (Savannah GA) and PBI (West Palm Beach FL) are the service centers that maintain our Gulfstream G550. They’ve always provided us with excellent service. Moreover, parts availability has never been a problem, even at short notice.

Brent Keyes
ATP. Gulfstream G550
Dir of Aviation
Graham Capital Mgmt
Royal Palm Beach FL

 

Martin Aviation SNA (Santa Ana CA) is my chosen MRO. This facility has been working on Pilatus PC-12s since they were first delivered in the mid-90s. The management staff and technicians are incredibly knowledgeable about Pilatus and other aircraft. Every time I leave after having work done, I know it was done right, and that my PC-12 is safe.

Tim Riley
ATP/CFII. Pilatus PC-12
Captain
Bay of Dreams Leasing
San Diego CA

 

Líder Táxi Aéreo, located at CGH (Congonhas, São Paulo SP, Brazil), performs a 5-year inspection on a Bell 429.

Líder Táxi Aéreo CGH (São Paulo SP, Brazil) and Leonardo do Brasil in Itapevi SP, take care of the MRO needs for our Bell 429 and AW 109SP, respectively. I consider these companies to be the best in maintenance in my region.

Sergio Lacerda
ATP/Helo. Bell 429 and Leonardo AW 109SP
Chief Helicopter Pilot
Banco Bradesco
Osasco SP, Brazil

 

Textron Aviation MCO (Intl, Orlando FL) is where we take our aircraft for maintenance service. They’re very knowledgeable on our products, and are close to home. Very pleased with their work.

Dean Brock
ATP/CFII/A&P. Citation Longitude/X
Pilot
Ring Air
Keystone Heights FL

 

West Star Aviation GJT (Grand Junction CO) is the service center maintaining our Citation Mustang. It is a factory-authorized service center, and we can talk directly to the mechanics. The number of post-maintenance squawks has been very low, and their prices are reasonable relative to factory support. Also, their billing and payment system is easy to deal with. We’ve been happy customers for over 5 years now.

John Hayes
ATP/CFII. Citation Mustang
Owner
Jet Air
Bend OR

 

From scheduled maintenance to refurbishments and whatever is required, Jet Aviation’s expert technicians work behind the scenes to keep aircraft flying safely.

Jet Aviation in Basel, Switzerland is where our aircraft receive the necessary maintenance. We’re very pleased with their services. Staff are very professional.

M Abah
ATP/CFII. Citation II/SP, Pilatus PC-12NG & King Air 350i
Aviation Mgr
Lasaik
Yaoundé, Cameroon

 

Duncan Aviation LNK (Lincoln NE) is the selected maintenance facility for our Global Express. We’re pleased with its long experience and familiarity with our aircraft type. In addition, it enables integration with Bluetail Digital Aircraft and Aviation Records.

Richard Schimmelbusch
ATP. Global Express
Chief Pilot
TPS LLC
Seattle WA

 

Stevens Aerospace at MQY (Smyrna TN) is a top-notch organization. They listen to us and deliver what we ask for – and everything is perfect. They installed the Blackhawk conversion and are our go-to maintenance provider. They solve AOG issues, and do a fantastic job sourcing parts. They are always there to help!

Win Cooper
ATP. Blackhawk King Air 350
Chief Pilot
Big Sky
Bozeman MT

 

Pentastar Aviation at PTK has been our favorite service facility during the past 10 years. Its techs have worked on all our major inspections and some upgrades. We’re always pleased with their knowledge and expertise.

Jon Erickson
ATP. Gulfstream IV
Chief Pilot & Gen Mgr
Air Lake Lines
St Paul MN

 

Gulfstream DAL (Love, Dallas TX) is where we take our aircraft. They are near our home base. I believe its well-trained and knowledgeable technicians, and all equipment and engineering support, allow them to accomplish all maintenance tasks.

José Aguilera
A&P. Gulfstream G550/V, Citation X & Leonardo AW 139
Dir of Maintenance
Aero Taxis Metropolitanos
Toluca, Mexico

 

Eagle Creek Aviation EYE (Eagle Creek, Indianapolis IN) is the preferred maintenance facility for our Embraer Phenom 300. We’re very pleased with them, since they always deliver on time with high-quality work. Exec VP Rick Branch has always been fair on his pricing for both scheduled and unscheduled work.

Jim McIrvin
ATP/CFII. Phenom 300
Chief Pilot
McIrvin Aviation
Washingtonville NY

 

TAC Air OMA (Omaha NE) is our preferred MRO. It takes care our Cheyenne II’s maintenance needs. Having them as our service center has worked very well for me.

Steve Hahn
ATP. Cheyenne II
Chief Pilot
River Air
Omaha NE

 

Dassault Aircraft Services LIT (Little Rock AR) performs a C inspection and engine MPI (major periodic inspection) for the Falcon 900LX that CDS Equipment operates.

Dassault Aircraft Services LIT (Little Rock AR) is the facility where we exclusively take our Falcon 900LX. We’ve been going there throughout the past 25 years. We’ve experienced countless ups and a few downs. However, something that remains consistent is the people working on the floor and behind the scenes, who do an exceptional job. They are all trustworthy professionals who will go the extra mile to do their very best to exceed your expectations. If for some reason they fail to exceed your expectations, they will make it right!

John Alexander
A&P. Falcon 900LX
Dir of Maintenance
CDS Equipment
Cincinnati OH

 

Stevens Aerospace MQY is the MRO that takes care of our aircraft needs. Its qualified team always does an excellent job, and is very knowledgeable on King Airs. And they always deliver the aircraft when promised.

Jim Bell
ATP/CFII. King Air 350i
Chief Pilot
Southern Farm Bureau Casualty Insurance
Ridgeland MS

 

West Star GJT is our favorite service facility for annual inspections. We’ve also been to the company’s ALT facility due to a scheduling conflict. We’ve used West Star’s AOG crew twice this year due to the inability of the manufacturer’s product support to provide assistance. Overall, West Star has consistently come through for us during both scheduled and AOG events.

Greg West
ATP. Global XRS
Chief Pilot
Apogee Physicians
Scottsdale AZ

 

Gulfstream BQK (Brunswick GA) is our preferred MRO service center. They’re extremely thorough, and we’ve been using them exclusively during the past 5 years. We’ve established a very good relationship with all people involved there. From the very top management to the greeter at the door, their team sees to it that all requests are complied with in a timely manner.

Enrique Gutierrez
ATP. Gulfstream G550
Aviation Mgr
Private Operator
Lagos, Nigeria

 

KCAK Aviation OJC (Olathe KS) is where we take our Pilatus PC-12/47E for its maintenance needs. We are very pleased with them. We’ve always received excellent service from their professional team, and our aircraft has been returned in a timely manner.

Don Yager
Comm-Multi-Inst/CFII/A&P. Pilatus PC-12/47E
Pilot
Pure Air Ventures
Greensburg IN