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West Star Aviation Implements New Web-based Maintenance Portal for Customers

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PRESS RELEASE

 


June 8, 2021– West Star Aviation is pleased to announce the offering of ServiceEdge™, a web-based communications portal developed for their customers. This new custom engagement platform provides direct communication to the service teams working on a customer’s aircraft, including necessary paperwork and work process updates.

The ServiceEdge™ platform was jointly developed with CORRIDOR, a CAMP Systems company, to fit West Star Aviation’s discerning clientele. Owners/operators will have instant access to work order quotes, job status updates and additional job approvals.

Notifications will be sent via email, but chat options on both desktop and mobile devices are available as well, all in a real-time communication and workflow environment. Future enhancements will include a direct connection from the mobile app for increased accessibility, further increasing customer communication efficiency.

“ServiceEdge™ offers improved communication to our customers, delivering enhanced customer experiences while cultivating long-term relationships with our proven expertise,” said Matt Vogel, Manager of IT (GJT). “Customers will have direct access to maintenance status, along with aircraft photos for immediate service decisions, aiding in decreased downtimes,” Vogel continued.

“Servicing business aircraft involves discerning customers, high-end assets and a vast array of options for components, services and alterations. Until ServiceEdge™, traditional communication processes supporting the interaction between customer, service centers and their maintenance staff typically involved phone calls, emails and even faxes.

Without ServiceEdge™, this tedious back and forth communication made agreeing on change orders and approvals inefficient, frustrating, and often subject to misinterpretation,” said Chris Kubinski, CORRIDOR’s Director of Sales and Marketing.

West Star is proud to have been voted the #1 Preferred MRO for eight consecutive years from 2014-2021 in Professional Pilot Magazine’s annual PRASE Survey. The survey first included the ‘Most Preferred MRO’ category in 2014 and West Star has won the #1 slot each year since its inception. West Star Aviation specializes in the repair and maintenance of airframes, engines and APUs, avionics installations and repair, major modifications, interior refurbishment, exterior paint, accessory services and parts.

In addition to its primary facilities in East Alton, IL; Grand Junction, CO; Chattanooga, TN; and Perryville, MO, West Star Aviation also maintains satellite facilities at Aspen-Pitkin County Airport in Aspen, CO; Chicago Executive Airport in Chicago, IL; Centennial Airport in Denver, CO; Conroe-North Houston Regional Airport in Houston, TX; and Minneapolis/St. Paul International Airport in Minneapolis, MN.

The company also provides complete FBO services for transient aircraft at its East Alton and Grand Junction facilities. West Star Aviation is an industry leader in technical experience and expertise while providing world-class customer services in all the organization’s divisions. For more information visit www.weststaraviation.com or call 800-922-2421.

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