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Messages from OEM customer support representatives to their business aircraft operators regarding aftersale service.


By Anthony Cox
VP Customer Support, Bombardier

At Bombardier, consistently delivering an outstanding service experience has always been our goal, because we know our customers’ aircraft best. We provide exceptional, around-the-clock support to customers who fly our in-service fleet of more than 4900 aircraft, and our extensive worldwide expansion and digital transformation is all about providing more reasons for customers to bring their jets home to Bombardier.

By Charles Holomek
VP Customer & Network Care, Daher Aircraft

The TBM Care team delivers customer service excellence for all owners and operators, as underscored by our motto – “With Daher, you never fly alone.” This is confirmed by the loyalty of TBM customers, many of whom are multiple repeat buyers, while others benefit from their originally-purchased aircraft for many years.

By John Loh
VP Customer Service, Dassault Falcon Jet

Dassault Customer Service provides industry-leading support for Falcon business jets anywhere in the world. With one of the largest global MRO networks and strategically positioned GoTeams, Dassault has the resources, skilled professionals, and commitment to excellence to keep the worldwide Falcon fleet serving our customers for years to come. Whatever it takes.

By Sérgio Cunha
VP Technical Services & Product Support, Embraer

During the Covid-19 outbreak, Embraer supported business jet customers’ specific requests, released guidelines for aircraft disinfection, gave instructions for transportation of vaccines, and developed several solutions for its business jets, including the use of HEPA filters as standard and retrofittable add-ons in Praetor 500 and 600 aircraft.

By Derek Zimmerman
President Customer Support, Gulfstream

Gulfstream Customer Support provides its customers with best-in-class service performed by the people who know our aircraft better than anyone else. To meet growing demand for aircraft support, Gulfstream offers modernized facilities worldwide, new technologies, strategically placed personnel, and a robust parts inventory totaling more than $1 billion to give operators an unparalleled experience.

By Amod Kelkar
VP Customer Service, Honda Aircraft Company

Honda Aircraft Co offers individual support tailored to the needs of each customer. Since HondaJet deliveries began in 2015, our global customer service network has grown in tandem with our fleet, ensuring that HondaJet customers are always within 90 minutes of a service center in the US. We’re proud that our aircraft have 99.7% dispatch reliability, and that Honda Aircraft’s industry-leading service and support are provided 24 hours a day, year round.

By Piotr Wolak
VP Customer Service, Pilatus Business Aircraft

The global network of Pilatus service centers provides the industry’s top-rated service based on more than 25 years of experience and a dedication to the concept of “locals supporting locals.” Each center maintains Pilatus’s high standards for training, tooling, spare parts inventory, and response time. And each center is backed by the Pilatus factory team of technical support engineers 24/7/365.

By Jacqueline Carlon
Sr Director of Marketing, Piper Aircraft

At Piper Aircraft, we are committed to providing our customers with the highest level of service and support. To that end, 90 authorized Piper service centers are positioned worldwide to provide excellent service and product support to our customers and their aircraft.

By Brian Rohloff Sr
VP Global Customer Support, Textron Aviation

Textron Aviation offers factory-direct service and support throughout the entire ownership experience. We invest in opportunities to modify current products that deliver enhanced flight and passenger experiences. Through our global network, customers have direct access to a team of expert service representatives ready to meet their needs.