Where do you go for MRO (maintenance, repair & overhaul)? Which facilities are your favorites? Why?
Textron services centers are fantastic for our Citation Excel. They always have up-to-date technical information, great facilities, and parts availability.
ATP/CFII. Citation Excel
Dir of Ops & Chief Pilot
ATP. Falcon 900LX
Commander & Captain
Middle East Dubai, UAE
Constant Aviation SFB (Sanford, Orlando FL) is my preferred MRO. It’s also where my former company most often sends its Phenom 300 and Legacy 500 for maintenance. Every time we picked up the jets they’d treat us very well and they were always ready to help in any way possible. The company has used their services for 4 years, and overall I experienced outstanding customer service from them. There were never any problems and I’d highly recommend them for anything.
ATP. Phenom 300, Legacy 500 & Gulfstream G450
AvionAero at PWA (Wiley Post, Oklahoma City OK) is the maintenance facility of our choice. We’re very pleased with the services received from them.
ATP. Falcon 900/50 & Learjet 45
Eagle Creek Aviation at EYE (Eagle Creek, Indianapolis IN) is our favorite service center. They perform excellent maintenance work. We’re very satisfied with all aspects of their service.
Pvt-Inst. Phenom 300
ATP. Global Express & Sikorsky S-76C+
Former SVP & Dir of Aviation
Duncan Aviation PVU (Provo UT) is our MRO of choice. The staff are fantastic and their brand new facilities are first-class. Also, pricing is very reasonable.
ATP. Citation CJ4
Boulder City NV
PrivateSky at RSW (Fort Myers FL) is our preferred maintenance facility for getting scheduled and unscheduled maintenance performed on our Gulfstream G550. Their experts can disassemble and remove a custom VIP cabin and galley and install it again, looking better than when it came out. Their work is always on time, and on budget. Great staff to work with!
Comm-Multi-Inst/A&P. Gulfstream G550
Asst Dir of Maintenance
ATP. Citation Mustang
Bekins A1 Movers
Epps Aviation at PDK (Dekalb-Peachtree, Atlanta GA) is where we take our aircraft for service. We use their services for convenience and work ethics.
ATP. Learjet 40/31
Intercontinental Jet Service at TUL (Tulsa OK) is a factory owned and authorized service center for the Mitsubishi MU2. It’s our favorite center for our turboprop. For our Challenger 350, we use only factory service facilities, and we go to the Bombardier Service Center at FLL (Intl, Fort Lauderdale FL). We’re very pleased with both centers due to their quality of work.
ATP/CFI. Challenger 350 & Mitsubishi MU2
Mission Air Service
Textron Service Center IND (Indianapolis IN) is our preferred center for big inspections. We do as much as possible in-house. That said, when it comes to big inspections we entrust our Hawker to Textron IND.
ATP. Hawker 900XP
Dir of Ops
Executive Aero Charter Mgmt
StandardAero AGS (Augusta GA) is our favorite MRO. They’re located conveniently close to our home base. Also, their work is excellent and performed in a professional way.
Comm-Multi-Inst. Hawker 800XP
Owner & Pilot
JW Construction Co
A&P. Challenger 605
Dir of Aircraft Maintenance
McCormick & Co
Duncan Aviation LNK (Lincoln NE) is where we go for our maintenance needs. It’s an outstanding repair facility. I wish service costs weren’t that high, though. I’m also impressed by the excellent work done by Silverhawk Aviation at LNK. However, it doesn’t service Learjets.
Comm-Multi-Inst/CFII. Learjet 31A & Beechcraft Baron
CEO & Pilot
David Samani MD Inc
Western Aircraft at BOI (Boise ID) is our preferred MRO to service our aircraft. I’ve done numerous projects with them over the years and always been happy with the people and the quality of work they provide. They’ve delivered on time, and billing has been fair at all times. They’re very easy to work with. Communications is outstanding throughout the entire process. Whenever there is a part that needs replacement, an engineering requirement, or outside vendor services, they always present options and do what’s best for the customer. They truly understand the meaning of customer service. They also have amazing avionics and interior services. I’d recommend them to anyone looking for large or small services or inspections.
A&P. Citation X/Excel, Falcon 2000/900, Global Express/Challenger 650/350, Gulfstream G550/G450/G280 & Phenom 300/100
Jet Aviation Services
Santa Ana CA
Duncan Aviation at LNK and PVU are our favorite facilities. They provide superb service for our aircraft. We also go to West Star GJT (Grand Junction CO), where we receive excellent maintenance support.
ATP/Helo. Pilatus PC-12
AMAC Aerospace BSL (Basel, Switzerland) is our favorite MRO. They’re always ready to help in a very professional manner and their prices are good. If they don’t have space for your aircraft, they’ll create it for you. We’re always very happy with their services and excellent attention.
ATP. Gulfstream V/IV
Alaxair Wislikofen, Aargau, Switzerland
Jorge Barroso Vitar
ATP. Gulfstream G650
Captain & Flight Safety Supervisor SEAF
Alcobendas, Madrid, Spain
Eagle Creek Aviation EYE is our #1 choice, hands down! We’ve been going there for 10 years now and I’ve always received personalized service. All their scope of work, customization and down time meet our needs and they also have the best price. Quality of work is unmatched. Thanks, Eagle Creek!
ATP/CFII. Phenom 300/100, Boeing 737 & Aero L39 Albatros
Newton Aviation at YEG (Edmonton AB, Canada) is the chosen MRO to service our Pilatus PC-12NG. Pres Daryn Newton, Production Mgr Cory Ciochetti and their entire team have been taking care of our aircraft in a very professional manner. They’ve become a Pilatus authorized satellite service center, performing work on PC-24s as well as numerous PC-12s, delivering outstanding work.
Pvt-Inst. Pilatus PC-12NG
President & Chief Pilot
Grimes Well Servicing
Edmonton AB, Canada
Houston Aviation at SGR (Sugar Land, Houston TX) is our favorite service center for the King Air 200 we fly. We’ve used the same shop for the entire time we’ve operated our aircraft—14 years. They’ve always given us good service and they know the King Air thoroughly. I find it very convenient to use the local shop, since I can be there during maintenance and avoid flying to another airport and incurring the extra flight time and cost associated with that trip. In a few cases when we’ve needed extra help, we’ve gone to Western Airways SGR. They’ve operated and maintained King Airs for over 20 years and are always available to help and provide excellent service.
ATP/CFII. King Air 200
Embraer Executive Jets Services & Support FLL is my favorite maintenance facility. I go there because they are the manufacturer and their services are outstanding.
ATP/CFII. Phenom 300
Professional Aviation Solutions
Delray Beach FL
West Star Aviation GJT (Grand Junction CO) is our choice to maintain our Citation Excel. We really like their quality of work, they’re always on schedule as promised, and their qualified personnel are very friendly.
ATP. Citation Excel
Captain ZMK Management
Las Vegas NV
Skytech UZA (Rock Hill SC) is the service center we selected for our Pilatus PC-24. They’ve been top-notch since it was delivered a year ago. We’ve had a long relationship with Pilatus and Skytech operating PC-12s for about 10 years prior.
ATP/CFI. Pilatus PC-24
Joint Implant Surgeons
ATP. Citation Bravo
ExecuJet MRO Services HLA (Lanseria, Johannesburg, South Africa) is the facility we’ve chosen for our aircraft. It’s the closest Bombardier authorized service facility in the region and we have confidence in the great maintenance work they do on our Challenger 604.
ATP. Challenger 604
West Star just performed an avionics and paint work on our Falcon 900EX. They did a fantastic job and I would highly recommend them. For our previous aircraft – a Falcon 50 – we used Duncan BTL for an avionics upgrade, and they were excellent.
ATP. Falcon 900EX
Head of Aviation
Harron Entertainment Co
Textron Service Centre LBG is where we take our CitationJet. Their personnel are extremely professional and competent, and are friendly and approachable at the same time. They’re always available for us, and they respect the timelines.
Comm-Multi-Inst. Citation CJ1
ATP. Citation CJ3+ & Beechcraft Baron
Eagle Creek Aviation EYE is the MRO we typically use. We’re very pleased with the maintenance service they performed on our Phenom 100.
Comm-Multi-Inst/CFII. Phenom 100
Osprey Aviation Group
Flightstar at CMI (Champaign/Urbana IL) is the maintenance provider for our Learjet 45. It’s a Bombardier authorized service facility and it does great work. It’s so comforting to see a hangar full of Lear 45 and 75s on our arrival. These guys know their Lears and strive for ontime delivery.
ATP/CFII. Learjet 45
KCAC Aviation at OJC (Olathe KS) is where we take our Pilatus PC-12/47E for maintenance. Communication during the whole process is outstanding and the service provided is exceptional.
Comm-Multi-Inst/A&P. Pilatus PC-12/47E
Pure Air Ventures
OCR Aviation at LGB (Long Beach CA) is the maintenance facility of our choice. We’re satisfied with the services that our Piper Saratoga has received.
Comm-Multi-Inst. Piper Turbo Saratoga
Los Alamitos CA
Spectra Jet SGH (Springfield OH) is our preferred maintenance service center. They’re the best independent shop that provides attention to detail and professionalism throughout the entire process. Cutter Aviation’s southwestern network is tops for a chain MRO. We’re very pleased with the work that both companies deliver.
ATP/CFII. Pilatus PC-24, PC-12
Desert Hills AZ
StandardAero AGS is where we have our Falcon 2000LX serviced. The location works really well for us, their prices are reasonable, and the maintenance service provided for our aircraft is exceptional.
ATP. Falcon 2000LX
Institute of Nuclear Power Operations
Textron Service Center MKE (Milwaukee WI) is our preferred MRO facility. They’ve proved repeatedly that they are reliable and efficient. We’ve had issues with some other service centers in the past. We’ve also used West Star Aviation ALN (East Alton IL), and they’ve been dependable, efficient, and professional as well.
ATP. Citation Sovereign
Savannah Ops CC Industries