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Where do you go for MRO (maintenance, repair & overhaul)?

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Which facilities are your favorites? Why?


By Pro Pilot staff

Dassault Falcon Jet LIT (Little Rock AR) has been the primary maintenance provider for our Falcon 2000LX. We’ve also used other major MRO shops. However, we’ve experienced consistent service satisfaction overall with Dassault Falcon Jet LIT.

Stephen Polk
ATP/Helo. Falcon 2000LX  & Airbus H130/H120
Dir of Aviation
Central Romana Corp
Miami FL

 

West Star Aviation GJT (Grand Junction CO) is where we go for MRO services. Our flight department has been very satisfied with annuals, unscheduled event fixes, AOGs, modifications, and upgrade procedures they’ve performed. They are always able to accommodate us,  even when they are super busy.

Greg West
ATP/CFII. Global XRS
Chief Pilot
Cherokee Aviation
Scottsdale AZ

 

Banyan Air Service at FXE (Exec, Fort Lauderdale FL) takes care of our Pilatus PC-12NGX. Their professional team is easy to reach, and always provide us with excellent service and attention.

Ignacio Del Rio Goudie
Pvt-Inst. Pilatus PC-12NGX
CEO & Owner
Inversiones Totoralillo
Santiago, Chile

 

Duncan Aviation BTL (Battle Creek MI) is the maintenance facility that supports our aircraft. And the reason for using their services is that they know what they’re doing, and I rarely have to bring my aircraft back to redo a squawk.

Jay Stuve
ATP/CFII. Learjet 45 & Falcon 20
Director
City Aviation Services
Detroit MI

 

Textron Service Center ICT is our preferred maintenance facility. We’re very pleased with their services. They are conveniently located, and they work hard to meet our needs.

Justin Whyte
ATP. Citation CJ4
Dir of Aviation
POET Biofuels
Wichita KS

 

Jet Aviation TEB (Teterboro NJ) and Banyan Air Service at FXE (Exec, Fort Lauderdale FL) are our preferred MRO centers for major overhaul and mandatory service bulletin compliance. They are excellent at providing these services. Unfortunately, I haven’t been able to find dependable service bases in Brazil or elsewhere in South America.

Paulo Silveira
ATP. Hawker 800A
Captain
Conserva
Belo Horizonte MG, Brazil

 

WS Engenharia e Manutenção de Aeronaves at CWB (Curitiba PR, Brazil) is where our Gulfstream G550 is serviced. They are a highly specialized team on the Gulfstream G550/G450, and always provide us with exceptional service.

Fabio Moritz
ATP. Gulfstream G550
Dir of Maintenance & Chief Pilot
Denali Patrimonial
São Paulo SP, Brazil

 

Austrian Aircraft Corporation (AAC) at LNZ (Linz, Austria) is the selection for our aircraft. We’ve worked together for many years now. And I must say that they’re always very reliable and supportive with our aircraft needs.

Michael Rainer
ATP. Challenger 350, Citation XLS/CJ4/CJ3/CJ2+, Falcon 900DX & Cessna 206
Accountable Mgr
Salzburg Jet Aviation
Klagenfurt, Austria

 

Embraer’s service center at SOD (Sorocaba SP, Brazil) is our favorite. Their professional team always provide excellent maintenance services to our Phenom 300.

Luis Torresan
ATP. Phenom 300
Chief Pilot
CBMM
São Paulo SP, Brazil

 

Textron Service Center SMF (Sacramento CA) is our preferred maintenance support station. We go to them for all our aircraft maintenance needs. They are excellent.

Dave Bassignani
ATP. Citation CJ4
Chief Pilot
Golden State Lumber
Petaluma CA

 

Martin Aviation at SNA is the right choice for our Pilatus PC-12. They’ve always outperformed with each service appointment. Martin’s staff know how to maintain PC-12s as they have years of experience.

Tim Riley
ATP. Pilatus PC-12
Captain
Bay of Dreams Leasing
San Diego CA

 

West Star Aviation ALN is where our Challenger 350 goes for maintenance. We’re satisfied with the professional work they’ve delivered for us.

Paul Kennedy
A&P. Challenger 350
Dir of Maintenance
Chip Ganassi Racing Teams
West Mifflin PA

 

Very fortunate to have several great providers near us at SUS (Spirit of St Louis MO). West Star Aviation ALN (Alton IL) has completed major inspections and paint for us. We also go to Dassault Falcon Jet SUS, which has a fantastic professional team, and has increased its capabilities greatly over the past couple of years under the leadership of Mgr Satellite Ops Gene Woods. Dassault and AVMATS at SUS are both capable of all inspections. We also use Duncan Aviation SUS, which is just outstanding and can provide avionics assistance. I’ve known many of these providers’ team members for years, and would not hesitate to recommend any of them for timely and solid maintenance.

Jeff Schneider
ATP. Falcon 900EX
Dir of Aviation
Barry-Wehmiller
St Louis MO

 

Aviation Maintenance Group at CNO (Chino CA) is the facility that maintains our Challenger 604. Our director of maintenance recommends them highly, since they get the job done professionally. We are now repeat customers.

Ryan Johnson
ATP. Challenger 604
Captain
KMR Aviation
Modesto CA

 

StandardAero SPI (Springfield IL) is our chosen service facility. They performed the 3C inspection on our Falcon 2000, and we also included a paint and interior update. Our aircraft went in and came out on time, and even though some issues arose, they were handled in the timeframe expected. After we returned with the aircraft, our principal commented that we had a showpiece, and that StandardAero should be proud of its work.

Mark Jones
ATP/A&P. Falcon 2000EX EASy
Dir of Aviation
Neurosurgery and Endovascular Assoc
Milwaukee WI

 

Textron Service Center GSO (Greensboro NC) is the facility that takes care of our maintenance needs. The parts program we have insists that we use Textron, and the service center is convenient to our home base. We’ve utilized their Mobile Service Units (MSUs) and technicians, and been very pleased with them.

Ken Hamlin
ATP. Citation XLS+ & King Air 350i
Chief Pilot
Novant Health
Lexington NC

 

Gulfstream SAV (Savannah GA) and PBI (West Palm Beach FL) are the service centers of our preference for all major maintenance. We find the service excellent, and their knowledge as the manufacturer is unsurpassed.

Brent Keyes
ATP. Gulfstream G550
Dir of Aviation
Moorland Promontory
Royal Palm Beach FL

 

Duncan Aviation LNK has done major inspections on our Learjet 75, and Duncan PVU on our Challenger 650. Our overall experience with Duncan has been fantastic. Our Global 6000 underwent a 60-month inspection at Bombardier TUS, and it was fine. However, I must say that the majority of our maintenance work is complete in-house.

Custis Murphy
ATP. Challenger 650/Global 6000/Learjet 75
Chief Pilot Fixed Wing Operations
London Air Services
Richmond BC, Canada

 

Ocean Aire at MJX (Toms River NJ) is our chosen maintenance facility. They always provide very good service for our aircraft.

Walter Kahn
Comm-Multi-Inst. Piper Aerostar 600A
Owner & Pilot
Kahn Air
Rumson NJ

 

Carolina Aviation Technical Services (CATS) at SVH (Statesville NC) just provided us with maintenance services for the first time. They were recommended by the aircraft mechanic who does our light maintenance at our hangar. We were very pleased with the results, and their prices were very fair. They also completed the inspection we had due more quickly than another MRO we have used in the past. I high recommend CATS!

Grant Gordon
ATP. Citation XLS
Chief Pilot
Eagle Carports
Mount Airy NC

 

Martin Aviation at SNA (Santa Ana CA) is our favorite MRO facility. Their team is second to none in knowledge, ability, and customer service. Their name is always my first response when clients ask for my recommendation for Pilatus maintenance and service.

Tommy Jernejcic
ATP/CFII. Pilatus PC-12NGX
Pilatus Captain & Instructor
Air Pirate Aviation
Goodyear AZ

 

Textron Service Centers at MCO (Intl, Orlando FL) and SWF (Newburgh NY) are our chosen facilities.   We use their services since they are very knowledgeable on Citations, and go to them for parts and technical data because of their connection to the OEM.

Rob Staib
Comm-Multi-Inst. Citation Excel
Pilot
Weis Markets
Bloomsburg PA

 

Gulfstream PBI (West Palm Beach FL) is the service center of our preference. We are based at OPF (Opa-Locka, Miami FL) and fly a Gulfstream G200. Gulfstream has been outstanding and always does a great job for us.

Lance Offill
ATP. Gulfstream G200
Lead Captain
Jet Aviation
Opa Locka FL

 

OPD Aviation at PLU (Pampulha, Belo Horizonte MG, Brazil) is the maintenance shop that I use.  It’s part of the Embraer Executive Jets service network. Services provided are very good, and the team does everything possible to satisfy the costumer. They always make the right decision with regard to parts and prices.

Savio Zamboni
ATP. Phenom 300/100
Chief Pilot
Rotorfly
Vila Buarque SP, Brazil

 

Duncan Aviation LNK (Lincoln NE) is our favorite MRO service center. They are consistent in providing great quality work, professional service, deep knowledge, and good advice. And our Falcon 7X always comes out as quoted. Duncan has a well-motivated and customer-oriented workforce.

Arni Hilton
ATP. Falcon 7X
Chief Pilot
Marvel Aviation
Buckingham, England

 

Bombardier Service Centre TUS (Intl, Tucson AZ) is where we take our Challenger 350 for maintenance work. This MRO team has great expertise and knowledge of our aircraft. They are truly customer focused.

Jeff Perry
ATP/CFI. Challenger 350
Copilot
Garvin Promotion Group
Scottsdale AZ

 

Duncan Aviation BTL (Battle Creek MI) is our favorite MRO provider. And the reason for our selection is simple. Each project they’ve handled has been finished on time and on budget, with discrepancies also being rectified within the original timeline.

Peter Ferguson
ATP. Citation Sovereign & TBM 930
Chief Pilot
Carlisle Capital
Portsmouth NH

 

Textron Service Center IND (Indianapolis IN) is our preferred  maintenance facility. Very pleased with their professional team. They’re flexible and personalized, and they underpromise and overdeliver.

Dan Meikle
ATP. Citation Latitude, Learjet 75/45, King Air B300/200
Dir of Ops
Spartan Chemical Co
Tecumseh MI

 

Pilot Services of Ohio at LUK (Lunken, Cincinnati OH) is the service center chosen for minor repairs. And Textron Service Center IND (Indianapolis IN) is where we go for all our major inspections. Both facilities provide very good service, and we’re pleased with them.

John Rich
ATP. Citation Excel
Manager & Pilot
H2C Air
Hamilton OH

 

AMAC Aerospace at BSL (Basel–Mulhouse, Switzerland) is our selected MRO. They provide excellent service and are always willing to help us. They are consistent in providing us with detailed information, upgrading spare parts, offering suggestions, and answering any maintenance questions. No MRO can compare to them. We’re very satisfied with their services.

Alex Panchana
ATP. Gulfstream V
Managing Director
Alaxair
Wislikofen, Switzerland

 

Western Jet Aviation at VNY (Van Nuys CA) is the maintenance facility we selected to take care of
our Gulfstream’s needs. We’ve been their customer for 15 years now. They’re local, and pricing is more reasonable than Gulfstream’s. Very pleased with them.

Bryant Gaddis
ATP. Gulfstream G550
Aviation Dept Mgr
Blue Vista
Long Beach CA

 

Textron Service Center ICT (Dwight D Eisenhower, Wichita KS) is the service base we like to use. They have experts on site, and, in my experience, parts are more readily available.

Harvey Meharry
ATP. Citation XLS+
Chief Pilot & Flight Dept Mgr
SMI
Rusk TX

 

Flightstar at CMI (Champaign IL) is the chosen facility for our Learjet 40XR. They’re a top-notch Bombardier authorized service center. Technical Sales Dir Rodd Caldwell, Service Mgr John Arnett, and their crew provide consistently great service with transparent pricing. I’ve had experience with many shops in the past in a variety of airframes, and Flightstar outshines them all.

John Foster
ATP/CFII. Learjet 40XR
Chief Pilot
Home State Insurance Group
Waco TX

 

Daher at PMP (Pompano Beach FL) is the preferred service center that takes care of all of my TBM 960’s maintenance and repairs. The purchase of a new TBM includes 5 years of maintenance, including annual inspections. I’ve owned 5 TBMs consecutively, and, even in the years when they were out of warranty, I chose to have repairs and annuals done at the Daher facility. The personnel are extremely competent, most parts are available on site, and owners and pilots are treated cordially.

Ian Fries, MD
ATP. TBM 960
President
AIA Aviation Medicine
Vero Beach FL

 

Duncan Aviation’s LNK service center is the one we use mostly, followed by PVU (Provo UT). Both facilities have the experience, resources, and quality of care that any discerning corporate flight department desires. They always go above and beyond our expectations, keeping us moving when we need to. Their Gulfstream G200 knowledge base is second to none. I hope to continue using their services even if we change aircraft types.

Mark McKenna
ATP/A&P. Gulfstream G200
Chief Pilot
JACAIR
Lake Havasu City AZ

 

Gulfstream BQK (Brunswick GA) is our preferred service center. We chose them since they are always on time and on budget, and their professional team is very knowledgeable. It’s just a great experience working with them.

Charles Matthews
ATP. Gulfstream G550
CAM
Solairus
Teterboro NJ