Very pleased with Tom Richardson at Embraer. He is the finest customer service representative I’ve ever dealt with. This guy gets it. He knows our airplane from radar to tail cones, and we can speak pilot or maintenance tech. One in a million!
ATP. Legacy 600
Big South Fork Aero
I’ve been operating the Embraer 170 and Lineage 1000 for the past 11 years. They’re the most reliable and pleasant-to-fly aircraft I’ve ever flown. They always get the job done, and product support received from the company is top-notch!
ATP. Embraer Lineage 1000
ExecuJet Middle East
Dubai, United Arab Emirates
Embraer’s responsiveness has been outstanding. We’ve had our Legacy 450 for 3 ½ years now, and have also operated a Phenom 300 for the same time frame. Previously, we had another Phenom 300 for 5 years, and the company’s response was similar. Hands down, Embraer tops the chart!
ATP/A&P. Legacy 450/Phenom 300
In my opinion Embraer is going through a tough year, carving out Executive Jets while the deal with Boeing fell through. And it shows. Hopefully they will recover from Covid-19 and return to their previous impressive support. Phenom 300 is still the perfect jet in its category.
ATP/CFII. Phenom 300 & Boeing 737
Owner & Chief Pilot
Embraer delivers outstanding product support. We are very pleased with Alessandro Rossi, our FSR. He’s professional, very useful, and always willing to help, no matter what it takes.
ATP. Phenom 100
Horii Comércio e Empreendimentos
Mogi das Cruzes SP, Brazil
Praetor 600 is the aircraft we operate in our flight department. It’s a great machine to fly and highly economical when it comes to fuel burn and operating costs. With the very advanced systems in the cockpit, nav and approach capabilities of the Praetor, reaching more destinations and challenging airports has never been easier, and all at very reasonable cost. Every feature has been very well thought out and designed. Cabin environment is extremely comfortable and quiet. And with the entertainment and connectivity options available, it’s really hard not to enjoy every mission we do – short or long.
ATP. Praetor 600
Jeddah, Saudi Arabia
Overall, Embraer has a great support team. Sorocaba has the most valuable aircraft executive team in Brazil. AOG is AOG even during the holidays, nights, or weekends. They are the best team in the entire continent of South America.
A&P. Legacy 650
Sorocaba SP, Brazil
Couldn’t be happier with FSR Alessandro Rossi. He’s the most efficient and helpful professional. He’s always ready to support and attend your needs and questions with expertise.
Kleber de Miranda
ATP. Phenom 300/100
São José dos Campos SP, Brazil
Aftersale product support received from Embraer has been outstanding. AOG support is excellent and we’ve never been told there are no spare parts available.
Comm-Multi-Inst. Phenom 300
Madurai Trans Carrier
Mylapore, Chennai, Tamilnadu, India
Gulfstream responded to our AOG support instantly and sent technicians the next day. Our aircraft was completely recovered the following day and flew its next mission without any restrictions. The product support team fixed everything within 36 hours.
ATP. Gulfstream G650
Dir of Technical Services/CAM
Having flown Gulfstream aircraft during the past 35 years, I can state how impressive they are – not only in terms of the product but also the OEM’s levels of aftersale product support. Not as cheap as going through a broker, but AOG items are dispatched within 24 hours. The service and knowledge of the technical support team is unquestionable. With Gulfstream you get what you pay for – excellence.
ATP. Gulfstream G550
Hertford, United Kingdom
After taking delivery of 3 new Gulfstream G650s, with our first one being the 6th aircraft delivered to a customer, we’ve seen a marked improvement in product service entry and reliability. The G650 continues to meet or exceed GAC’s specifications and performance. We use these aircraft to their full performance parameters in both speed and range, and they have unmatched reliability in class. Besides, the G650 is a very easy plane to fly, and the faster you go, the better it flies.
ATP/Helo/CFII/A&P. Gulfstream G650
Dir of Flight Ops
We’re satisfied with all aspects of the product support received from Gulfstream. It’s always been great!
ATP/CFI. Gulfstream G650
I’m new to the Gulfstream G550, but I’ve been operating a G450 for the past 13 years. It’s been an amazing experience working with a support team that always tries to make good things happen. I’m very satisfied with Gulfstream’s products and the support behind them.
ATP. Gulfstream G550
In my opinion, Gulfstream continues to earn its widely regarded reputation as the industry leader for all sectors of business aviation. They hold the top rank for production, innovation, performance, and customer support.
ATP. Gulfstream G550/G450
Dir of Aviation
Salt Lake City UT
Very pleased with Gulfstream’s product support. They’ve always been responsive to our Gulfstream V, G550, and G450 needs.
ATP. Gulfstream V/G550/G450
One North Aircraft Support
Mt Prospect IL
Overall we’ve had exceptional support from Gulfstream on both types as we transitioned from the GIV to the G550. Entry into service was exceptional.
ATP. Gulfstream G550
Agro Industrial Management
West Palm Beach FL
Fortunately, due to Gulfstream’s high reliability and dispatch rate, AOG’s are all but non-existent. They produce great aircraft backed up by exceptional support.
ATP/Helo. Gulfstream G550/G450
Captain & Training Coordinator
New Fairfield CT
Very pleased with the product support received for our Falcon 900LX. Dassault continues to accelerate its already stellar strides in improving on its top-notch customer service and support.
A&P. Falcon 900LX & Citation Sovereign
Senior Aircraft Technician
Our flight department has been able to operate our Falcon 2000LXS/2000S with 100% dispatch reliability for over 2 years. This accomplishment has only been possible because of Dassault’s excellent customer service, along with a great aircraft.
A&P. Falcon 2000LXS/2000S
Mgr of Aircraft Maintenance
Union Pacific Railroad
Dassault maintenance and spares support have reached new heights. Operational support also continues to be exceptional. Even during the Covid-19 pandemic we’ve been impressed with the level of care demonstrated by field service and spares teams, as well as DAS service centers and a host of other departments.
A&P. Falcon 2000EX
Dir of Aircraft Maintenance
This is the first year we’ve had our current Falcon 900C. Previously we flew a Falcon 50 and a 900B, so this is our 3rd Falcon jet. Dassault has always provided us with excellent product support.
ATP/CFII. Falcon 900C
John Fabick Tractor
I’ve seen great improvement in DFJ product support. Service for our Falcon 7X/8X is far better than when we operated the legacy Falcon 900Bs. Covid-19 issues and protocols may have affected some service-related problems we’ve had recently, but, overall, Dassault has done a good job supporting our aircraft.
ATP. Falcon 7X/8X
SC Johnson & Son
DFJ continues to meet and exceed our needs and expectations. Company response has been excellent. Our FSR David Bollow is on spot whenever he is needed, and he assists at any time with professionalism. We’re fortunate that he lives within an hour because he drops what he is doing to come to our facility. Yes, there have been several issues with our aircraft, but we have not missed a trip. We’re so glad to be a member of the Falcon family.
ATP/A&P. Falcon 2000EX EASy
Dir of Aviation
Neurosurgery and Endovascular Assoc
Dassault has the best customer service of all manufacturers I’ve worked with during my career. The experience makes operating Falcon aircraft a real pleasure.
ATP/CFII. Falcon 900EX EASy/2000
Had a fantastic experience with Dassault ILG (Wilmington DE). Crew chiefs kept everyone up to date during the entire process – simply the best! And Customer Project Mgr Jason Doerflein deserves all the credit for such a great experience.
ATP. Falcon 7X
Dir Flight Ops
Textron (Including Citation & Hawker Beechcraft)
Currently we use Textron Service Center TPA (Tampa FL) for all scheduled maintenance. We always get the same team of mechanics and customer service assigned to our aircraft, so they’re familiar with it. I have a good working relationship with them. Communication is very good, and they always understand our concerns. Overall, I’m very satisfied with the service provided by Textron.
ATP. Citation CJ2
Aviation Mgr & Chief Pilot
Plant City FL
Textron Aviation has worked continuously to improve its customer service and parts availability. We operate a Citation CJ3, and our experience with them has been outstanding.
Comm-Multi-Inst. Citation CJ3
Owner & Pilot
Textron’s Mobile Service Unit (MSU) team at Lubbock TX is outstanding. We are very pleased with its services and product support.
ATP. Citation Sovereign
Lee Lewis Construction
We operate a Citation CJ4 in Asia. The highlight is that Textron Aviation Singapore Service Center at XSP (Seletar, Singapore) is doing an excellent job at supporting the region. They’ve made great progress from 4 to 5 years ago. However, worldwide support and spares availability is not yet satisfactory in general. Most AOG parts are still only available in Wichita. Even if they’re not actually available in Asia, we wish that more parts would be held at least in Europe or US West Coast for faster shipping. Many times we’ve been told that parts are not available anywhere – even common parts like an alternator. And then, a part gets shipped without anyone telling us for a couple of days. We find out only when the part arrives.
Christian Von Strombeck
ATP. Citation CJ4
Even though our Citation Encore is a legacy aircraft, Textron aftersale product support continues to be excellent.
ATP/A&P. Citation Encore
The Textron MSU at our home base of APA (Centennial, Denver CO) deserves much kudos! We’ve experienced excellent response to service requests and questions. And the techs are great – extremely knowledgeable, professional, and friendly. Overall I give them 10+.
ATP. Citation XLS+
Lario Oil & Gas
Greenwood Village CO
Our Citation CJ4 is such a great aircraft. And it’s backed up by an outstanding company and aftersale product support team.
Mauricio Rodriguez Barquet
ATP. Citation CJ4
Although our Citation V is out of production, product support provided by Textron continues to be good.
ATP. Citation V
Av Dept Mgr
I think Citations are easy to come by. And that’s why I always wonder about the cost of parts.
ATP/CFII. Citation V/II/ISP
Chief Pilot & Aircraft Mgr
Based on my experience operating Citation CJs for 15 years, I can state that they’re dependable when maintained well. Textron Service Center GSO (Greensboro NC) does all maintenance support for our CJ4, and they’ve always been quick and efficient. Very pleased with their support.
ATP/A&P. Citation CJ4
Very satisfied with our reliable Citation II. Both Textron and Pratt & Whitney have always given us excellent service. They consistently provide exceptional technical support, and parts are always available.
ATP/CFI. Citation II
Very pleased with our Bombardier Tech Rep Greg Sealey. He’s only a phone call away, and if he doesn’t have an immediate answer for us, he gets the required information in a timely manner. We’ve been serviced by Bombardier BDL (Windsor Locks CT) for the past 5 years, and it’s been a good experience. Unfortunately, we had a couple of hangar rash incidents on our most recent visit for a 5-year inspection and Ka-band Internet. Other than that, it’s been very good.
ATP. Global 5000
Our Challenger 350 is a very reliable aircraft. It’s equipped with a nice and capable avionics system. I find it a real pleasure to fly, plus it’s backed by an excellent product support network.
ATP/CFI. Challenger 350
Eau Claire WI
We’ve flown our Global 6000 for a year now, and have logged about 425 hours. Everything is still under warranty, and all aspects of service have been AAA/star/gold medal!
Kevin Van Splunder
ATP. Global 6000
Operating Bombardier Challenger 604/605/650s for more than 20 years has been an amazing experience. In my opinion, it’s the best bang for the buck with a 99.95% dispatch reliability. They’re amazing aircraft!
ATP/CFII/A&P. Challenger 605/650
VP & Gen Mgr
Global 5000 is a fantastic platform, very capable with a great dispatch reliability. However, obtaining spares can sometimes become an issue. Also, 3rd-party vendor items such as avionics can be problematic when you require replacement components. It’s not uncommon for only available units to be refurbished or NFF items that have been sent back into service. Warranty items can at times lead to a protracted process. Nonetheless, Bombardier aftersale service, overall, is superior.
ATP. Global 5000
I’ve always had very quick resolutions to any issues with our PC-12. Our local service center has been outstanding and keeps our aircraft ready to go at a moment’s notice. I’m really happy with the new extended 300-hr service intervals. It saves a fortune.
Pvt-Inst. Pilatus PC-12NG
Grimes Well Servicing
Edmonton AB, Canada
Pilatus continues to exhibit superb customer service and it also shows throughout its authorized service centers. Epps Aviation PDK (DeKalb–Peachtree, Atlanta GA) runs great airframe and avionics departments.
Comm-Multi-Inst. Pilatus PC-12
Our PC-12 has been very reliable. Although it has had a few issues over the years, we are satisfied with the product support provided by Pilatus.
ATP/CFII. Pilatus PC-12
Flight Ops Mgr
Pilatus has some very good authorized service centers across the US. Epps Aviation PDK (Atlanta GA) is one of the best. It has a great relationship with Pilatus in Switzerland. We’re very pleased with their mx support.
ATP. Pilatus PC-12NG
McElroy Truck Lines
Flying a TBM 940 has been fantastic. Daher‘s customer service is the best we’ve ever experienced.
Comm-Multi-Inst. TBM 940 & Premier I
Business Management Services
Fort Lauderdale FL
My TBM 900 is in its 5th year of warranty. Fortunately, it’s been a very reliable aircraft. Whenever I’ve needed service for our aircraft, Daher and my local service center, Columbia Air, have both been outstanding. No effort has been spared to keep my aircraft in perfect condition. I highly recommend it!
Pvt-Inst. TBM 900
Owner & Operator
Bruce M Feldstein DDS, PC
West Lebanon NH
Our TBM 850 is a well-built aircraft. It’s both fast and strong. Other than inspections, tires, and brakes, there are no surprises. It always impresses me when I bring it in for its annual inspection and I have only 1 or 2 write-ups. It’s an amazingly efficient aircraft backed up by great product support from the manufacturer and its affiliates.
ATP. TBM 850
Corporate Aircraft Association
New Orleans LA
Very satisfied with Daher’s product support. It’s such a great company. Our TBM 940 is our 4th TBM, and it’s been awesome.
Pvt-Inst. TBM 940
President & Chief Pilot
We’re currently under the manufacturer’s warranty with extended services offered by AVEX at CMA (Camarillo CA). They’ve provided an amazing service and have resolved problems quickly, especially those that have been pilot-induced. Our TBM 930, with its excess power, speed, safety, and comfort, has been an amazing aircraft, but the deciding factor that keeps us in a TBM over a King Air, Pilatus, or very light jet, is the community of service providers, owners, and manufacturer. TBMOPA is not just a chat room for owners, but a strong collaboration with the manufacturer, training organizations, and service centers. They’re all working with one another to keep everyone flying, from the oldest TBM 700A model to the newest 940 aircraft. I feel safe, comfortable, and happy in the French bird.
Comm-Multi-Inst. TBM 930
Av Mgr & Chief Pilot
I think the Daher service center at PMP (Pompano Beach FL) is excellent. The Canadian TBM facility has been outstanding, although it’s remotely located. This situation has created the need to coordinate carefully with both the Canadian and US service providers for effective service.
ATP. TBM 930
Windsor ON, Canada
Daher is very responsive to owner suggestions and concerns, and it strongly supports TBMOPA—the TBM owners association. Support is available promptly by phone. A good selection of factory-designed retrofits is available. And the 5-year broad warranty on new aircraft makes purchase attractive. I feel that these are good reasons to now own my 4th TBM.
ATP/CFII. TBM 940
Textron Aviation (including King Air, Caravan & Conquest)
Love Beechcraft aircraft! We fly a King Air 200 and couldn’t be happier with the levels of product support we receive.
Comm-Multi-Inst. King Air 200
Have been flying King Airs and other products for over 18 years, and I believe Textron’s policy of hiring tech reps and CSRs with little or no experience is affecting product and service support satisfaction.
ATP. King Air 350/200/90GTx, Beechjet 400 & Citation CJ1
President & Chief Pilot
Global Flight Support
I operate King Air 200 & 350 turboprops. My experience has been excellent both with the aircraft and service received from the support team. Can’t beat a King Air!
ATP. King Air 200/350
Excellent support across the board is what I always receive from Piper. Particularly outstanding is the support provided by Skytech at DMW (Westminster MD), a Piper authorized service center.
Comm-Multi-Inst. Piper M600
Owner & CEO
P and P Services
I’ve been operating our Piper Meridian for the past 12 years with no major issues.
ATP. Piper Meridian
Pompano Beach FL
My experience with the Piper factory has been very satisfactory, just as with my Swiss Piper maintenance provider, MécanAir. I prefer to work with them rather than use the European Piper service agent in Germany.
Comm-Multi-Inst. Piper Meridian
Owner & Pilot
Piper M600 is a great airplane. And we’ve received superb product support from the manufacturer.
ATP. Piper M600