A salute to McDonald's

Mickey D is honored as top flight dept 2012. Global 6000 and Challenger 300 bring Big Mac tasty profits around the world.

Mgr of Aviation Maintenance Michael Delves examines the fan blades on one of the Rolls-Royce BR710A2-20s that power the Global 6000.

Cassandra Ortiz is manager of aviation administration. She is the longest serving member of the department, having joined in 1996 as an administrative aide.

She became the scheduler for the department in 1999 and was named to her current position in 2011.

Her duties include handling all accounting for the department, including its Eurocontrol account, and taking care of visas and passports for the flightcrews.

She manages office functions, including setting up computers, phones, electronic equipment, and ordering office supplies, laptops, and cell phones as required. She also arranges all non-airplane related purchasing.

Ortiz is part of a team (which includes Hutton, Kostas and Delves) that handles aircraft purchasing and disposition. She oversees the department's scheduling function and performs the tasks herself occasionally as required and also maintains currency with the department's FOS scheduling software.

Aviation Specialist Linda Ervin reports to Ortiz. She performs most of the scheduling and books trips. All flights begin with a trip request. If an airplane is available, Ervin works with the pilots and the handler—Air Routing—to establish a schedule and routing. "We go into 119 countries," Ervin says.

"Our executives have very intense schedules. They might visit 5 or more countries in 1 trip. My job, working with the pilots and the handlers, is to make sure we take the most efficient route and the safest route, depending on the airports or the FBO we'll be using."

Senior Maintenance Technician Glenn Anthony sits on the lower cowling of the Global 6000 while making an adjustment to an engine.

Small changes in routing can make a big difference, says Hutton. "On a recent flight to Europe, our executives wanted to make a stop in London, then another in Germany before returning home.

Fuel in Germany is very expensive, so we asked them if they could reverse the order and depart from London. The change saved us about $15,000 in fuel costs."

The department is certified to IS-BAO standards and recently achieved Level II compliance.

"We do IS-BAO to achieve best practices," says Hutton, "not simply because it satisfies the safety management system requirement. It does that, of course, but that's just an added benefit. We do it for best practices—we want to be part of the industry group that helps set the standard."


Mike Potts is an aviation consultant and freelance writer. He worked in corporate communications for Beech and Raytheon Aircraft between 1979 and 1997.



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